Refund & Cancellation Policy

1. Cancellation Timeline

More than 24 hours before visit:

Full refund of your booking amount minus any payment processing fees (typically <2%). Refunds will be processed to your original payment method within 3-5 business days.

Within 24 hours of your visit:

A 20% cancellation fee will be deducted from your refund. Example: If you booked a €100 ticket and cancel within 24 hours, you will receive €80 after the cancellation fee.

No-show (Did not cancel and did not visit):

No refund will be issued. Your booking will be forfeited entirely. Please contact us immediately if you have an emergency.

2. How to Request a Cancellation

To cancel your booking, please contact us at:

• Email: support@booklouvreticket.com
• Phone: +33 (1) 4478 2940
• Available: 24/7

Please have your booking confirmation number ready. Include your name and booking email address.

3. Refund Processing

After we receive your cancellation request:

1. We will verify your booking within 1 hour
2. Confirmation of cancellation will be sent via email
3. Refund will be initiated to your original payment method
4. Processing typically takes 3-5 business days depending on your bank

4. Modifications and Rebooking

Need to change your date or time instead of canceling? You can modify your booking up to 24 hours before your scheduled visit at no extra cost, subject to availability. Contact our support team for modifications.

5. Special Circumstances

We understand that unexpected circumstances happen. If you face an emergency or unavoidable situation, please contact us immediately at support@booklouvreticket.com. We will review your case on an individual basis and may consider exceptions to our standard cancellation policy.

6. Museum-Related Issues

If the Louvre museum cancels operations (due to closure, emergency, or other circumstances), we will offer:

• Full refund of your booking
• Complimentary rebooking for future visit
• Travel credit for alternative experiences

7. Disputed Charges

If you dispute a charge with your credit card company, please contact us first. We encourage all communication directly with our team. Chargebacks can affect your account and future bookings.

8. Contact for Help

Questions about refunds or cancellations? Our support team is available 24/7:

• Email: support@booklouvreticket.com
• Phone: +33 (1) 4478 2940
• Response time: Within 2 hours